Refunds & Returns
What is your returns policy?
- items must be returned within 14 days of receipt.
- items must be undamaged
- items must have all tags attached and be in original packaging
- items must be returned to our returns centre:
- We do not accept returns of Gift Card purchases.
- Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out about your return.
What if my product is faulty?
We are sorry to hear you have received a faulty product.
No problem! Send our customer service team an email
within 30 days of purchase at hello@mytabbyshop.com, with images of the faulty product and we will be in touch to resolve the issue
How long does it take to process my return?
We aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30days of returning the item(s) please contact us at hello@mytabbyshop.com with the proof of postage informtation from your return carrier receipt and we will investigate this further.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before
your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mytabbyshop.com
Shipping
To return your product, you should send an email to
hello@mytabbyshop.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund,
the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take
for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using
a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.